f333 Privacy Policy
Your Data, Protected

In this Privacy Policy, the following definitions apply unless the context clearly requires otherwise. Reading these definitions first will help you understand how we describe the collection and use of your personal data throughout this document.

• "f333" / "we" / "us" / "our" refers to the f333 online casino and sports betting platform, accessible at https://f33app.org and all associated sub-domains, mobile-optimised versions, and feature pages.
• "you" / "your" / "Account Holder" / "Player" refers to any individual who visits the f333 platform, creates a player account, or otherwise provides personal data to f333 in connection with the use of our services.
• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, date of birth, email address, mobile number, payment details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "KYC" refers to the Know Your Customer identity and payment method verification process applied to account holders before f333 processes withdrawal requests or at any other point f333 considers appropriate.
• "MFS" refers to Mobile Financial Services including bKash, Nagad, Rocket, and Upay as operated within Bangladesh.
• "Third-Party Partners" means service providers, technology vendors, payment processors, and KYC verification agencies that process Personal Data on behalf of f333 under data processing agreements.
• "Cookies" means small text files or similar tracking technologies placed on your device when you visit the f333 platform, used to maintain session state, measure performance, and enhance user experience.

f333 collects Personal Data from you directly when you register an account, complete KYC verification, make deposits or withdrawals, place bets, contact our support team, or interact with our platform in any other way. We also collect certain data automatically when you access our platform through your browser or mobile device.

The following table summarises the categories of Personal Data we collect, the context in which each category is collected, and examples of the specific data points involved.

f333 uses the Personal Data we collect for the specific, legitimate purposes described below. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your explicit consent.

• Account management: To create, maintain, and administer your f333 player account, including processing your registration details, managing your login credentials, and enabling account recovery.
• Identity verification: To conduct KYC checks and verify your identity, age (confirming you are 21 or older), and the ownership of payment methods you use on the platform, in accordance with our legal and compliance obligations.
• Payment processing: To process deposits made via bKash, Nagad, Rocket, Upay, and bank transfer, and to facilitate withdrawals to your verified payment accounts, including reconciling transaction records and investigating payment discrepancies.
• Gaming and betting services: To deliver casino games, sportsbook betting markets (including BPL, IPL, and ICC T20 events), live dealer sessions, and all other features of the f333 platform to you.
• Responsible gaming: To monitor gaming activity patterns for indicators of problem gambling, to administer self-exclusion and deposit limit requests, and to communicate responsible gaming resources where appropriate.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent account activity, payment fraud, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in the f333 Terms and Conditions.
• Customer support: To respond to your queries, complaints, and requests submitted through our support channels, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Legal compliance: To comply with applicable legal obligations, to respond to lawful requests from regulatory authorities or law enforcement agencies, and to enforce our Terms and Conditions where necessary.
• Platform improvement: To analyse aggregated, anonymised usage data to identify bugs, improve platform performance, and develop new features that better serve f333's players in Bangladesh.
• Marketing communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and event announcements relevant to your interests via email or SMS. You may withdraw this consent at any time.

f333 processes your Personal Data on one or more of the following legal bases, depending on the nature of the processing activity in question.

• Contractual necessity: Processing that is necessary to perform the contract between you and f333 — that is, to operate your player account, process your transactions, and deliver the gaming and betting services you have requested. Without this processing, f333 could not provide you with the service.
• Legal obligation: Processing that is required in order for f333 to comply with applicable laws and regulations, including KYC and anti-money-laundering obligations, responses to lawful government or regulatory authority requests, and age verification requirements.
• Legitimate interests: Processing that is necessary for f333's legitimate business interests, where those interests are not overridden by your data protection rights. This includes fraud detection, security monitoring, platform analytics, and dispute resolution.
• Consent: Processing that is based on your freely given, specific, and informed consent, most notably the sending of marketing communications via email or SMS. Consent may be withdrawn at any time by contacting support or updating your account settings.

f333 does not sell, rent, or commercially transfer your Personal Data to third parties. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

• KYC and identity verification partners: We share Identity Data and Financial Data with our contracted KYC verification service providers solely for the purpose of verifying your identity and payment method ownership. These partners process data only on our instructions and under strict confidentiality obligations.
• Payment processors and MFS operators: We share necessary transaction data with bKash, Nagad, Rocket, Upay, and banking partners (including BRAC Bank, City Bank, Dutch-Bangla Bank, Islami Bank, and Sonali Bank) solely to facilitate your deposit and withdrawal transactions.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gaming activity data that is technically necessary to deliver their games within the f333 platform environment. These providers operate under their own data protection frameworks as data controllers in respect of game delivery.
• Technology and hosting providers: f333's platform infrastructure, database hosting, and security monitoring services are operated by contracted technology partners who process data on our behalf under data processing agreements that prohibit independent use of the data.
• Legal and regulatory authorities: f333 will disclose Personal Data to law enforcement agencies, financial intelligence units, courts, or regulatory bodies where required to do so by applicable law, court order, or lawful official request. Where legally permissible, f333 will endeavour to notify affected account holders of such disclosures.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of f333, your Personal Data may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection commitments being maintained by the successor entity.

f333 uses cookies and similar technologies on our platform to maintain your session, remember your preferences, measure platform performance, and improve the reliability of the service. The following categories of cookies are used on the f333 platform.

f333 does not use advertising cookies, third-party behavioural tracking cookies, or any cookie technology designed to build cross-site profiles of your browsing behaviour. You may manage or delete cookies through your browser settings, though disabling essential cookies will prevent you from logging in and using the platform.

f333 implements a layered security framework to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to, the following.

• Encryption in transit: All data transmitted between your device and f333's servers is encrypted using TLS 1.2 or higher. Connections are enforced via HTTPS across all platform endpoints.
• Encryption at rest: Sensitive stored data — including KYC documents, payment account references, and authentication credentials — is encrypted at rest using AES-256 encryption.
• Access controls: Access to Personal Data within f333's internal systems is restricted on a strict need-to-know basis. Staff access is governed by role-based permissions and is logged and audited regularly.
• Two-factor authentication: Internal administrative access to systems containing Personal Data requires multi-factor authentication. Players are strongly encouraged to enable two-factor authentication on their f333 accounts.
• Penetration testing: f333's platform undergoes periodic security assessments and penetration tests conducted by qualified independent security professionals to identify and remediate vulnerabilities.
• Incident response: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected account holders, f333 will notify affected individuals as promptly as practicable and take immediate steps to contain and remediate the breach.

While f333 employs rigorous technical and organisational security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your f333 login credentials and for ensuring that your registered email and MFS accounts are protected by strong, unique passwords and two-factor authentication where available.

f333 retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The retention periods below represent our standard practices and may be extended where a legal obligation, ongoing dispute, or regulatory requirement necessitates longer retention.

Upon expiry of the applicable retention period, Personal Data is securely deleted from f333's active systems and backups, or anonymised such that it can no longer be attributed to any identifiable individual, in accordance with our internal data lifecycle procedures.

As an f333 account holder and a data subject whose Personal Data we process, you have the following rights in respect of your information. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable period, ordinarily not exceeding thirty (30) days of receipt of a complete request.

• Right of access: You have the right to request a copy of the Personal Data that f333 holds about you, together with information about the purposes for which it is processed and the categories of third parties with whom it has been shared.
• Right to rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. For certain data types such as your registered name or date of birth, we may require supporting documentation before making changes.
• Right to erasure: Subject to applicable legal retention obligations, you have the right to request the deletion of your Personal Data. We will honour erasure requests where there is no overriding legal basis for continued retention, such as anti-money-laundering record-keeping requirements.
• Right to restrict processing: In certain circumstances — for example, where you contest the accuracy of your data or have objected to processing on legitimate interest grounds — you may request that f333 restrict the processing of your Personal Data pending resolution of your request.
• Right to object: You have the right to object to the processing of your Personal Data where that processing is based on legitimate interests. f333 will honour such objections unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — most notably for marketing communications — you may withdraw that consent at any time by updating your account settings or contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

f333 may send you promotional emails and SMS messages about bonuses, new game releases, seasonal promotions (including Eid, Pohela Boishakh, and BPL season offers), and other platform news, but only where you have given your explicit consent to receive such communications at the time of registration or through your account settings.

Every marketing email sent by f333 includes a clearly visible unsubscribe link. Every promotional SMS includes an opt-out instruction. You may also manage your marketing preferences at any time through your f333 account settings panel under the "Notifications" section, or by writing to [email protected] with a request to be removed from all marketing lists.

f333 is strictly an adult platform. Access to the f333 platform and all associated services is limited to individuals who are 21 years of age or older. f333 does not knowingly collect Personal Data from any person under the age of 21.

If f333 discovers or has reasonable grounds to believe that Personal Data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the Personal Data in question from our active systems, and investigate how the under-age registration occurred so that our verification controls can be strengthened.

Parents or guardians who believe that a minor in their care has registered an account on f333 should contact our support team immediately at [email protected]. We will treat such reports as urgent and will act on them without delay.

The f333 platform does not contain links to third-party websites as a standard feature of the service. However, in the event that any promotional content, game provider integration, or informational resource referenced on the platform includes a reference to an external website, f333 accepts no responsibility for the privacy practices or data processing activities of those third-party sites.

Game content delivered within the f333 platform by providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi is governed by those providers' own privacy policies in respect of any data they collect as data controllers in the course of game delivery. f333 recommends that you review the privacy documentation of any third-party service provider whose services you access through the f333 platform.

f333 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where an update materially changes how we collect or use your Personal Data, we will provide not less than fourteen (14) days' advance notice by email to your registered address and by displaying a prominent notice on the f333 platform prior to the changes taking effect.

Continued use of the f333 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any material change, you must cease using the platform and contact support to arrange account closure before the updated Policy takes effect.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how f333 has handled your Personal Data, please contact our support team. We are available around the clock, seven days a week, Bangladesh Standard Time (BST, UTC+6).

Contact email: [email protected]

Please include your registered account email address and a clear description of your request or concern so that we can handle your enquiry as efficiently as possible. f333 aims to acknowledge all privacy-related contacts within two (2) business days and to provide a substantive response within thirty (30) calendar days of receiving all information necessary to process the request.

For matters relating to responsible gaming, self-exclusion, or deposit limits, please visit our dedicated page at /responsible-gaming. For a full overview of your contractual rights and obligations as an f333 account holder, please review our Terms and Conditions at /terms-conditions.